Q. How do I resolve a membership billing issue or submit a question?
A. Please email Customer Care.
Q. What is the latest date I can make changes on my account to have it go into effect on my next draft?
A. All changes from freezes to cancellations to updating drafting info need to be made at least seven days prior to your next draft.
Q. What day does automatic billing take place?
A. At The Beach now bills every day of the month from the 1st through the 28th. If your billing date falls on a weekend or holiday, your payment will process on the next business day.
Q. How do I change the account that my membership is being billed to?
A. The account can be changed by visiting the store location where you purchased your membership and giving them the new information.
Q. I was charged for a month that I didn't tan. Can I be refunded that amount?
A. We do not offer refunds for services that are not used.
When you are on a monthly auto-draft (EFT) membership, you are responsible for paying your dues each month whether or not you choose to utilize the service.
If you paid for your membership up-front (PIF), you are paying for tanning through a specific expiration date. It is your responsibility to take advantage of the service you have paid for before it expires.
