Contact

I would love to work for At The Beach. How do I see what positions are available and submit my application?

Please visit our website at www.atbtanning.com, click on "Careers" at the top menu, and then follow the instructions listed.

Who is the best person to contact with any other questions that I may have?

Our Tanning Consultants and Store Managers who work at each store location are fully trained to answer any questions you may have.
If you feel inclined to contact our corporate office, you may reach Customer Service at info@atbtanning.com will be more than happy to help!

Credits

Can I give my friend some of my credits since they want some?

No, we do not allow splitting, sharing or transferring of credits
We do offer a tanning package to meet everyone’s needs, so be sure to have them talk to one of our trained employees to set them up with the best option.

How do the credit packages work?

Credit packages can be used to tan in any bed that we have available at the store, and can be used whenever you like!
The best way to explain the credits is that they allow you to tan in any of the beds we have available in our stores. Different levels of beds require a different number of credits to tan in them. The higher levels of beds require more credits than the others.

Freeze or Cancel

What procedures do I need to follow to cancel my membership?

You have two options to properly cancel your membership with At The Beach. You can visit us in person at any of our store locations to sign the Cancellation Form. Or, if you are unable to make it in to one of our stores, you can also send the signed Cancellation Form to our corporate office address.
If the initial term of your membership has not been completed then submitting a Cancellation Form will only cancel the month to month renewal at the end of your term. It will not cancel your membership prior to the completion of the term.
We do not accept any requests verbally, or via fax or email.

When will my membership end after I submit my cancellation request as stated above?

You must currently be on an active auto-draft (EFT) membership that is on month-to-month status, and you must not have a current balance due on your account. Account must be canceled 7 days prior to your draft date, or it will draft again. Your membership will expire 30 days after the final draft.

What procedures do I need to follow to Freeze my membership?

Members may freeze their EFT payments up to three months per year of their membership for a $10 fee. You need to visit your local store to fill out a Freeze Form and pay the fee. When you freeze your account, you do receive $10 in Bonus Bucks that you may use towards future purchases after you resume tanning.
You must freeze your account 7 days prior to your draft date in order to stop the draft. Any Freeze Forms filled out after the 7 days will freeze the following month’s payment.

Lotions

What if I buy a product that I don’t like anymore...can I exchange it for another one?

We do not allow any refunds or exchanges on products. We do, however, offer smaller lotion packets that you may purchase beforehand to see if you like the lotion before you purchase the full bottle.
Why would I need to tan with indoor tanning lotion? When I went in to tan, I was told it was important.
Certain products that work well when tanning outside do not work well in the beds. Lotions or oils that are particularly greasy or oily will cause a film on the tanning acrylic that impairs your tanning as well as damages the acrylic.
It is also important to switch up your lotion to continually stimulate your skin and enhance your results.

Memberships

I have not yet fulfilled my contract term and need to cancel somehow. What are my options?

If you purchased your membership AFTER 6/1/2009 we do offer a 50% Buy-Out option if you are in a contract and need to cancel. To take advantage of this option, you will need to submit your request to cancel in writing to the corporate office at 1603 West Memorial Rd, Oklahoma City OK 73134, and pay 50% of the remaining balance left on your contract term. Your membership will then be canceled for the end of the current billing cycle.

I have moved and no longer live close to an At The Beach store. What are my options?

If you have moved more than 25 miles from the closest At The Beach store, we do allow you to cancel your membership with a $75 cancellation fee. You need to send in a copy of your new driver’s license or state issued id with your new address on it. You also need to send three additional proofs of move in the form of anything official that is mailed to you at the same address that is listed on the new id. Common examples are; copy of lease or mortgage, copy of banking or credit card statements (with account numbers blacked out), copies of utility bills, copy of cell phone bills, and copy of insurance statements. You need to send those three proofs along with the id and a check or money order for the $75 cancellation fee to the corporate office at 1603 West Memorial Rd, Oklahoma City, OK 73134. We request that you send via registered mail so that you receive a confirmation of when it is received. Once we have received it, if everything is in order your membership will be canceled within 5 business days. Please be aware that you must be current on your membership payments in order to cancel.

I was charged for a month that I didn’t tan. Can I be refunded that amount?

We do not offer refunds for services that are not used.
When you are on a monthly auto-draft (EFT) membership, you are responsible for paying your dues each month whether or not you choose to utilize the service.
If you paid for your membership upfront (PIF) you are paying for tanning through a specific expiration date. It is your responsibility to take advantage of the service you have paid for before it expires.

Can my friend or family member share my membership or credit package?

No. Due to State & Federal Laws, only one person is allowed to tan on an account at a time so that the dates & times of each tan by that specific person may be tracked as required by law.
Unfortunately, you cannot share or split your credits with anyone else, so be sure to each purchase the correct package for the most cost-efficient usage.
I purchased membership today and I have changed my mind. Can I cancel?
As a courtesy only, At the Beach does allow customers to cancel within 24 hours of purchasing a membership. If this is your intention you must call 1-866-690-9080 and speak with customer service to find out the cancel requirements. If it is after hours, you need to leave a message with a call back number.

I just found out I am pregnant, do I have to keep making my payments?

Congratulations! At the Beach does allow customers who are pregnant to freeze their time and payments until the baby is born. You need to go to your local store and fill out a Freeze form as you would for a 3 month freeze, and then you need to follow up with the corporate office, providing a note from your doctor confirming your pregnancy and stating what your due date is. We can then freeze your time until after the due date.

Tanning

I was told I can only tan once a day...is that true?

Yes. State & Federal Law prohibits anyone from tanning more than once within 24 Hours. We have both legal and software restrictions that will not allow us to tan you again until the next day. Unfortunately, this is not something that we have control over.
Keep in mind that this law applies to UV beds only, and not a Sunless tan.

I have been given an exclusive offer coupon/card to get a free week of tanning. How do I use that?

This offer gives you a chance to try out At The Beach for free.
The free week can be used by anyone who has never tanned with At The Beach before.
You must be 18 years old, a local resident, and have valid state issued photo id to use the free week.
The free week allows you to tan for 7 consecutive days in a specified level/type of beds.

Why am I always asked if I have my goggles?

State and Federal Law both require that you wear proper protective eyewear when tanning. We sell both regular and temporary goggles at each of our locations.
Your eye lids are too thin to block out the UV rays, and they can penetrate a towel so it does not help to just cover your eyes either

I was told that I could not take my child in to the tanning room with me. Why is that?

Under State & Federal Law, you are not allowed to have any other person in the room with you when you are tanning. This includes children. We do enforce these laws as requested, and apologize for any inconvenience it may cause.

Can I leave my children in the lobby to wait while I tan?

Our insurance will not allow us to have unattended children under the age of 12 waiting in our stores. Well behaved children 12 and older are welcome to wait while you tan.

I left something in the room that I tanned in last time. How can I see if someone found it?

Anytime we find anything in the rooms, we keep the item in our store’s Lost & Found. Either call or visit the store you might have left the item at and they will be more than happy to search the Lost & Found for you.

I can only come before or after I go to work. Will you be open then?

Yes! Every one of our store locations is open from 7am until 11pm during the week and from 8am until 8pm on the weekends!
We do close for major holidays, and will post a notice of any closings on the front door of each store ahead of time.

What do I need to bring with me if I want to start tanning with At The Beach?

If you have never tanned with us before, you will need to bring a valid picture ID with you.
If you are under 18, you will also need to bring a parent with you.
We also require you to provide a credit/debit card or voided check if you plan to sign up for a monthly auto-draft membership.

Do I have to tan at the store where I signed up?

No. Once you sign up at one of our At The Beach locations, you are free to tan at whichever location is most convenient to you at that time.

How old do I have to be to tan?

Anyone age 14 or older can tan with us, with the following exception: Any person under 18 years of age has to have one of their parents/guardians come in with them to sign a consent form.