Please choose a topic to view questions and answers:
Q. How do I resolve a membership billing issue or submit a question?
A. Please email Customer Care.
Q. What is the latest date I can make changes on my account to have it go into effect on my next draft?
A. All changes from freezes to cancellations to updating drafting info need to be made at least 7 days prior to your next draft.
Q. What day does automatic billing take place?
A. At the Beach now bills every day of the month from the 1st through the 28th. If your billing date falls on a weekend or holiday, your payment will process on the next business day.
Q. How do I change the account that my membership is being billed to?
A. The account can be changed by visiting the store location where you purchased your membership and giving them the new information.
Q. I was charged for a month that I didn't tan. Can I be refunded that amount?
A. We do not offer refunds for services that are not used.
When you are on a monthly auto-draft (EFT) membership, you are responsible for paying your dues each month whether or not you choose to utilize the service.
If you paid for your membership upfront (PIF) you are paying for tanning through a specific expiration date. It is your responsibility to take advantage of the service you have paid for before it expires.
Q. Where do I direct any comments or complaints regarding an At the Beach store employee?
A. Just email Customer Care, and we will deliver your message to the appropriate person for follow-up.
Q. I would like to talk to a decision-maker now; I do not want to leave a message.
A. The best way to contact them is to email us with your phone contact information, and we'll page them with your name and phone number. They are committed to returning your call within 24 business hours.
Q. I would love to work for At The Beach. How do I see what positions are available and submit my application?
A. Please visit our website at www.atbtanning.com, click on "Careers" at the top menu, and then follow the instructions listed.
Q. How can I cancel my membership?
A. You may cancel the month-to-month portion of your membership at any time by visiting any At the Beach superstore and filling out a cancellation form. Please note that the original term of your membership will not be canceled until you complete the required number of drafts.
Q. When will my membership end after I submit my cancellation request as stated above?
A. You must currently be on an active auto-draft (EFT) membership that is on month-to-month status, and you must not have a current balance due on your account. Account must be canceled 7 days prior to your draft date, or it will draft again. Your membership will expire 30 days after the final draft.
Q. What about the 50% buy-out?
A. All current members do have the option to cancel their membership by paying a onetime cancellation fee equal to 50% of their remaining balance or $150 whichever is the greater amount. If you need to know what that amount would be you can email Customer Care and they will give you the amount and the address to send it to.
Q. I have moved more than 25 miles from At the Beach, how can I cancel?
A. If you have moved more than 25 miles from the closest At the Beach and your account is current you can cancel for a onetime fee of $75. You need to mail a copy of the current driver's license or state issued photo id and three additional proofs of move in the form of anything official that is mailed to you at that same address on the id. Please send the documentation and the check or money order by certified mail to the corporate office of At the Beach at:
1603 W. Memorial Road
Oklahoma City, OK 73134
Q. How do I cancel a membership I just bought?
A. At the Beach does allow members to cancel within 24 hours from the date of purchase. You need to email customer care, or call 866-690-9080 and you will be provided with instructions as to how to do that.
Q. I live in Wichita or Tulsa and just bought a fitness membership with Just Ladies Fitness, how do I cancel it?
A. Our At the Beach/Just Ladies Fitness clubs do follow the Health Spa Act and have a provision for a 3-day cancellation policy. That policy is outlined on the back of your membership agreement. Your request needs to be mailed to the corporate office of At the Beach at 1603 W. Memorial Rd, Oklahoma City, OK 73134 and needs to be post marked no later than the third business day following the date of purchase.
Q. I cancelled my membership in advance of the cut off day for next month's billing, but I was still billed for the next month's membership fee.
A. We regret that this occurs unintentionally once in a rare while. Please contact the customer care center at 866-690-9080 or email Customer Care.
Q. What procedures do I need to follow to Freeze my membership?
A. Members may freeze their EFT payments up to three months per year of their membership for a $10 fee. You need to visit your local store to fill out a Freeze Form and pay the fee. When you freeze your account, you do receive $10 in Bonus Bucks that you may use towards future purchases after you resume tanning.
You must freeze your account 7 days prior to your draft date in order to stop the draft. Any Freeze Forms filled out after the 7 days will freeze the following month's payment.
Q. I just found out I am pregnant, do I have to keep making my payments?
A. Congratulations! At the Beach does allow customers who are pregnant to freeze their time and payments until the baby is born. You need to go to your local store and fill out a Freeze form as you would for a 3 month freeze, and then you need to follow up with the corporate office, providing a note from your doctor confirming your pregnancy and stating what your due date is. We can then freeze your time until after the due date.
Q. Can I give my friend some of my credits since they want some?
A. No, we do not allow splitting, sharing or transferring of credits. We do offer a tanning package to meet everyone's needs, so be sure to have them talk to one of our trained employees to set them up with the best option.
Q. How do the credit packages work?
A. Credit packages can be used to tan in any bed that we have available at the store, and can be used whenever you like!
Q. What if I buy a product that I don't like anymore...can I exchange it for another one?
A. We do not allow any refunds or exchanges on products. We do, however, offer smaller lotion packets that you may purchase beforehand to see if you like the lotion before you purchase the full bottle.
Q. Why would I need to tan with indoor tanning lotion? When I went in to tan, I was told it was important.
A. Certain products that work well when tanning outside do not work well in the beds.
Lotions or oils that are particularly greasy or oily will cause a film on the tanning acrylic that impairs your tanning as well as damages the acrylic.
It is also important to switch up your lotion to continually stimulate your skin and enhance your results.
Q. I was told I could only tan once a day...is that true?
A. Yes. State & Federal Law prohibits anyone from tanning more than once within 24 Hours. We have both legal and software restrictions that will not allow us to tan you again until the next day. Unfortunately, this is not something that we have control over.
Keep in mind that this law applies to UV beds only, and not a Sunless tan.
Q. I have been given an exclusive offer coupon/card to get a free week of tanning. How do I use that?
A. This offer gives you a chance to try out At The Beach for free. The free week can be used by anyone who has never tanned with At The Beach before.
You must be 18 years old, a local resident, and have valid state issued photo id to use the free week.
The free week allows you to tan for 7 consecutive days in a specified level/type of beds.
Q. Why am I always asked if I have my goggles?
A. State and Federal Law both require that you wear proper protective eyewear when tanning. We sell both regular and temporary goggles at each of our locations.
Your eyelids are too thin to block out the UV rays, and they can penetrate a towel so it does not help to just cover your eyes either.
Q. I was told that I could not take my child in to the tanning room with me. Why is that?
A. Under State & Federal Law, you are not allowed to have any other person in the room with you when you are tanning. This includes children. We do enforce these laws as requested, and apologize for any inconvenience it may cause.
Q. Can I leave my children in the lobby to wait while I tan?
A. Our insurance will not allow us to have unattended children under the age of 12 waiting in our stores. Well-behaved children 12 and older are welcome to wait while you tan.
Q. I left something in the room that I tanned in last time. How can I see if someone found it?
A. Anytime we find anything in the rooms, we keep the item in our store's Lost & Found. Either call or visit the store you might have left the item at and they will be more than happy to search the Lost & Found for you.
Q. I can only come before or after I go to work. Will you be open then?
A. Yes! Every one of our store locations is open from 7am until 11pm during the week and from 8am until 8pm on the weekends!
We do close for major holidays, and will post a notice of any closings on the front door of each store ahead of time.
Q. What do I need to bring with me if I want to start tanning with At The Beach?
A. If you have never tanned with us before, you will need to bring a valid picture ID with you. If you are under 18, you will also need to bring a parent with you.
We also require you to provide a credit/debit card or voided check if you plan to sign up for a monthly auto-draft membership.
Q. Do I have to tan at the store where I signed up?
A. No. Once you sign up at one of our At The Beach locations, you are free to tan at whichever location is most convenient to you at that time.
Q. How old do I have to be to tan?
A. Anyone age 14 or older can tan with us, with the following exception: Any person under 18 years of age has to have one of their parents/guardians come in with them to sign a consent form.
For more questions, use our Customer Care Contact Form to ask us directly. All inquiries are responded to within 24 hours, Monday through Friday.